🛡️ Warranty Policy

At SmallRig, we're committed to building professional, durable, and high-quality gear for creators around the world. Every SmallRig product comes with a warranty, effective from the date of payment, covering defects in materials and workmanship under normal use.

1. Warranty Coverage and Periods

1.1 Standard Warranty Periods

Product Category	Warranty Period	Notes
Electronic products (excluding V-mount batteries)	1 year	Camera lights, monitors, video transmitters, gimbals, microphones, etc.
V-mount batteries	2 years	All V-mount battery orders placed on or after April 14, 2024 automatically receive a 2-year warranty. Orders placed before that date are also covered by the 2-year period if you can provide valid proof of purchase.
Non-electronic products	2 years	Camera cages, magic arms, clamps, support rigs, and other structural components.
Refurbished (open-box) products	1 year	Officially certified refurbished items.
Accessories	1 year	Replacement parts such as screws, cables, and connectors.
TRIBEX Hydraulic Carbon Fiber Tripod Kit 4259 (Limited Edition)	10 years	Limited-edition exclusive warranty.
TRIBEX Series Tripods (models 5305 / 4858 / 5755 / 5756 / 4259 standard edition / 6284)	4 years	Full TRIBEX series.
SmallRig Multifunctional Portable SSD 6292	5 years	Dedicated warranty for storage products.

1.2 Extended Warranty

Selected products are eligible for a 1-year warranty extension. Available extended warranty options are listed on each product's detail page on our official website.

1.3 Local Legal Requirements

If any part of this warranty policy conflicts with the consumer protection laws of your country or region, the local law takes precedence.

2. What You'll Need to Request Warranty Service

To submit a warranty claim, please provide at least one of the following valid proofs of purchase:

Invoice
Receipt
Order number (showing the purchase date)
Order screenshot or order details

Important: Without a valid proof of purchase, your warranty claim may not be processed.

3. Warranty Service Workflow

3.1 Standard Process (for All Warranty Claims)

Step 1 — Submit your claim

Email smallrig@smallrig.com and include:

Order number / proof of purchase
Product model and S/N serial number (found on the label on the product body)
Clear photos or video showing the fault point on the product
Photos or video of the entire shipping carton and outer packaging

Step 2 — Support review

A SmallRig support agent will reply within 24 hours with an initial assessment and a list of any additional materials needed.

Step 3 — Issue verification

Our engineering team will verify whether the issue is a manufacturing defect. If the issue can be diagnosed remotely, you usually won't need to ship the product back — we'll move straight to replacement or refund. If we need a hands-on technical analysis, our support team will follow up to arrange return shipping.

Step 4 — Repair or replacement

Within warranty: Free repair or free replacement with a new product, depending on the specific fault.
Outside the warranty period, or not covered by warranty: Paid repair service is available (see Section 5).
After repair or replacement, the product continues to be covered for the remaining portion of the original warranty period.

Step 5 — Shipping arrangements

Within warranty: SmallRig covers both-way shipping (return shipping to us and shipping the repaired/replacement item back to you).
Paid repair: SmallRig covers one-way return shipping (the cost of sending the repaired item back to you).

Step 6 — Refund (if applicable)

If a refund is the chosen resolution, the amount is returned to your original payment method within 5–7 business days.

4. What's Not Covered

The following situations are not covered by the free warranty, and SmallRig reserves the right to decline the warranty claim:

#	Situation
1	Failure caused by not following the operating instructions or warnings in the product manual
2	Product S/N serial label is torn, altered, covered, or removed
3	Damage caused by reasons other than product quality (such as misuse or operating error)
4	Damage caused by unauthorized modification, disassembly, or repair
5	Damage caused by force majeure (fire, flood, lightning, etc.)
6	Products purchased from unauthorized resellers or non-official sales channels
7	Lost or stolen products
8	Free gifts
9	Damage caused by third-party repair or modification
10	Any incidental or consequential losses

5. Paid Repair Service (Out of Warranty / Not Covered)

If your product is outside the warranty period or not covered by the warranty, SmallRig still offers a paid repair service.

5.1 Repair Cost Breakdown

Cost Item	Description
Labor	Quoted based on the actual repair complexity
Parts	Quoted based on the parts actually replaced
Other fees	Quoted based on actual expenses incurred

5.2 Repair Cost Cap

The total cost of a single repair will not exceed 30% of the product's original retail price.
Any amount above the 30% cap is covered by SmallRig — our way of giving back to long-time customers.

5.3 Paid Repair Process

Contact SmallRig with your order information to request paid repair.
Ship the product to the designated overseas repair center following the support team's instructions.
Once the authorized overseas repair center receives the product, they'll perform the repair.
After the repair is complete, the support team will email you the tracking number for the returned product.

5.4 Warranty on Repairs

Repaired or replaced products and parts continue to be covered for the remaining portion of the original warranty period.

6. Cross-Region Repair Service

Default policy: SmallRig does not provide global warranty service. Customers should use the SmallRig-designated repair center in the region where the product was purchased.
Cross-region repair (paid): Depending on parts availability, customers can apply for paid cross-region repair, with an additional cross-region service fee and shipping cost.
Whether your specific case is eligible should be confirmed with our support team.

7. Warranty Service Summary

Situation	Resolution	Shipping Coverage	Refund Available?
Quality issue within warranty period	Replacement, refund, or repair	SmallRig covers both ways	Optional refund or replacement
Outside the warranty period	Paid repair	SmallRig covers one way (return shipping)	—
Not covered by warranty (e.g., accidental damage)	Paid repair or declined	Customer pays shipping	—

8. How to Reach Us

Channel	Details
Email	smallrig@smallrig.com (primary channel — reply within 24 hours)
Live chat	www.smallrig.com → Online chat window at the bottom right of the page
Service hours	Monday – Friday, 9:30–18:30 China Standard Time (UTC+8), excluding public holidays

Please include the following in your email: your order number, product name and S/N, description of the issue, relevant photos or video, and your preferred contact info.

9. FAQ

Q1: How do I check the warranty period for my product?

The warranty period starts from the date of payment and is shown in your order details. For product-specific periods, see the "1.1 Standard Warranty Periods" table above.

Q2: Does a product bought from an authorized reseller get the same warranty?

Yes. Any product purchased from an officially authorized channel receives the same warranty. We recommend keeping your proof of purchase (invoice, receipt, or order number) safe.

Q3: Can I still get my product repaired after the warranty expires?

Yes. SmallRig offers paid repair service, with the cost quoted based on the actual fault. The total cost of a single repair will not exceed 30% of the product's original retail price.

Q4: How is the 2-year V-mount battery warranty determined?

V-mount batteries purchased on or after April 14, 2024 automatically receive a 2-year warranty. Batteries purchased before that date are also covered by the 2-year period if you can provide valid proof of purchase (order info, invoice, etc.).

Q5: Do I always have to ship my product back for warranty service?

Not always. If the issue can be diagnosed remotely from photos or video, we usually don't need the product back — we'll move straight to replacement or refund. We only ask you to ship it back when a hands-on technical analysis is needed.

Q6: How do international customers request warranty service?

All customers submit claims by emailing smallrig@smallrig.com. The support team will email you the address of the designated overseas repair center, and you ship the product back following the provided instructions. SmallRig covers both-way shipping for in-warranty cases.

Q7: After a repair or replacement, how is the new warranty period calculated?

The product continues to be covered for the remaining portion of the original warranty period. For example, if the original warranty is 1 year and the unit is repaired after 6 months of use, the remaining 6 months of coverage carries over to the repaired product.

Q8: Does a damaged SN label affect the warranty?

Yes. The SN serial number is the key identifier for your product. If the SN label is torn, altered, covered, or removed, the warranty cannot be honored, so please keep it intact.