Shipping Policy

Shipping Policy

1. How will my delivery be shipped?

To obtain shipping information for your specific destination country, please refer to the table below:

Country	Shipping Method	Shipping Origin	Transit Time
United States	UPS/FEDEX	United States	3-7 Days
Germany	FEDEX	China	3-5 Days
	DPD/DHL Paket	Germany	3-5 Days
Australia	FEDEX	China	3-7 Days
United Kingdom	FEDEX	China	3-7 Days
Japan	FEDEX	China	3-5 Days
	Sagawa, Japan Post	Japan	3-5 Days
Canada	FEDEX	China	3-7 Days
France	FEDEX	China	3-7 Days
	DPD/DHL Paket	Germany	3-7 Days
Spain	FEDEX	China	3-7 Days
	DPD/DHL Paket	Germany	3-7 Days
Austria	FEDEX	China	3-5 Days
	DPD/DHL Paket	Germany	3-5 Days
Iceland	FEDEX	China	5-7 Days
Sweden	FEDEX	China	4-7 Days
	DPD/DHL Paket	Germany	4-7 Days
Greece	FEDEX	China	5-9 Days
	DPD/DHL Paket	Germany	5-9 Days
Belgium	FEDEX	China	3-6 Days
	DPD/DHL Paket	Germany	3-6 Days
Bulgaria	FEDEX	China	5-8 Days
	DPD/DHL Paket	Germany	5-8 Days
Croatia	FEDEX	China	3-7 Days
	DPD/DHL Paket	Germany	3-7 Days
Cyprus	FEDEX	China	5-10 Days
	DPD/DHL Paket	Germany	5-10 Days
Denmark	FEDEX	China	3-7 Days
	DPD/DHL Paket	Germany	3-7 Days
Estonia	FEDEX	China	3-5 Days
	DPD/DHL Paket	Germany	3-5 Days
Finland	FEDEX	China	5-8 Days
	DPD/DHL Paket	Germany	5-8 Days
Hungary	FEDEX	China	3-6 Days
	DPD/DHL Paket	Germany	3-6 Days
Ireland	FEDEX	China	4-7 Days
	DPD/DHL Paket	Germany	4-7 Days
Italy	FEDEX	China	4-7 Days
	DPD/DHL Paket	Germany	4-7 Days
Latvia	FEDEX	China	3-6 Days
	DPD/DHL Paket	Germany	3-6 Days
Lithuania	FEDEX	China	3-6 Days
	DPD/DHL Paket	Germany	3-6 Days
Luxembourg	FEDEX	China	3-6 Days
	DPD/DHL Paket	Germany	3-6 Days
Malta	FEDEX	China	5-7 Days
	DPD/DHL Paket	Germany	5-7 Days
Netherlands	FEDEX	China	3-10 Days
	DPD/DHL Paket	Germany	3-10 Days
Poland	FEDEX	China	3-7 Days
	DPD/DHL Paket	Germany	3-7 Days
Portugal	FEDEX	China	5-9 Days
	DPD/DHL Paket	Germany	5-9 Days
Romania	FEDEX	China	4-7 Days
	DPD/DHL Paket	Germany	4-7 Days
Slovakia	FEDEX	China	3-7 Days
	DPD/DHL Paket	Germany	3-7 Days
Slovenia	FEDEX	China	3-6 Days
	DPD/DHL Paket	Germany	3-6 Days
CZECH REPUBLIC	FEDEX	China	3-5 Days
	DPD/DHL Paket	Germany	3-5 Days
South Korea	FEDEX	China	3-7 Days
Albania	FEDEX	China	3-5 Days
SWITZERLAND	FEDEX	China	3-7 Days
FRANCE, METROPOLITAN	FEDEX	China	4-7 Days
OMAN	FEDEX	China	5-7 Days
LEBANON	FEDEX	China	3-7 Days
HONG KONG, China	FEDEX	China	1-3 Days
Chinese Taipei	FEDEX	China	3-7 Days
INDIA	FEDEX	China	5-7 Days
SEYCHELLES	FEDEX	China	3-7 Days
PAKISTAN	FEDEX	China	5-7 Days
LAOS	FEDEX	China	3-7 Days
SINGAPORE	FEDEX	China	3-7 Days
PHILIPPINES	FEDEX	China	3-7 Days
GHANA	FEDEX	China	3-5 Days
BRUNEI	FEDEX	China	4-7 Days
NAMIBIA	FEDEX	China	5-7 Days
THAILAND	FEDEX	China	3-5 Days
FAROE ISLANDS	FEDEX	China	3-7 Days
COSTA RICA	FEDEX	China	3-7 Days
VIETNAM	FEDEX	China	4-7 Days
REUNION ISLAND	FEDEX	China	3-7 Days
KAZAKHSTAN	FEDEX	China	3-7 Days
NORWAY	FEDEX	China	3-5 Days
GUAM	FEDEX	China	4-7 Days
SAUDI ARABIA	FEDEX	China	3-7 Days
KUWAIT	FEDEX	China	3-7 Days
MEXICO	FEDEX	China	3-7 Days
MALAYSIA	FEDEX	China	3-5 Days
ISRAEL	FEDEX	China	3-7 Days
UNITED ARAB EMIRATES	FEDEX	China	3-7 Days
Brazil	FEDEX	China	5-7 Days

Note:

1. Receiving Time = Processing Time(Normally 48 hours) + Transit Time; For pre-order items, please refer to the information on the product page.

2. If the product purchased by the customer is not in stock in the Germany/United States/Japan warehouse, it will be shipped from the China warehouse.

3. There are high surcharges in remote areas and islands, and some remote areas and islands cannot be shipped. (Detailed places or other info please consult customer service)

4. For countries other than those mentioned above, we currently do not offer shipping services. If you wish to make a purchase and are located in one of these countries, please visit our local authorized dealers for assistance. Thank you for your understanding.

2. What are the shipping fees and free shipping threshold?

To enhance your shopping experience, we offer free shipping to many countries. When your order reaches the "Free Shipping Threshold" listed in the table, you'll enjoy complimentary delivery.

Country	Shipping Cost	Free Shipping Threshold	Currency
Australia	15	169	AUD
Austria	8	99	EUR
Bahamas	10	119	USD
BalearicIslands	10	119	USD
Belgium	10	119	USD
Bolivia	10	119	USD
Brazil	10	800	USD
Bulgaria	10	119	USD
Canada	10	119	USD
China	10	119	USD
Croatia	10	119	USD
Cyprus	10	119	USD
CzechRepublic	10	119	USD
Denmark	10	119	USD
Estonia	10	119	USD
Fiji	10	119	USD
Finland	10	119	USD
France	10	119	USD
Germany	8	99	EUR
Ghana	10	119	USD
Greece	10	119	USD
HongKong,China	10	119	USD
Hungary	10	119	USD
Iceland	10	119	USD
India	10	119	USD
Ireland	10	119	USD
Italy	10	119	USD
Japan	900	9000	JPY
Laos	10	119	USD
Latvia	10	119	USD
Lithuania	10	119	USD
Luxembourg	10	119	USD
Malaysia	10	119	USD
Malta	10	119	USD
Mexico	10	119	USD
Myanmar	10	119	USD
Netherlands	10	119	USD
Norway	10	119	USD
Oman	10	119	USD
Pakistan	10	119	USD
Philippines	10	119	USD
Poland	10	119	USD
Portugal	10	119	USD
Romania	10	119	USD
SaudiArabia	10	119	USD
Seychelles	10	119	USD
Singapore	10	119	USD
Slovakia	10	119	USD
Slovenia	10	119	USD
SouthKorea	12000	99000	KRW
Spain	10	119	USD
Sweden	10	119	USD
Switzerland	10	119	USD
Taiwan,China	10	119	USD
Thailand	10	119	USD
UnitedArabEmirates	10	119	USD
UnitedKingdom	8	99	GBP
UnitedStates	10	119	USD
Vanuatu	10	119	USD
Vietnam	10	119	USD
Yugoslavia	10	119	USD
Serbia	10	119	USD
FBAVirtualCountry	10	119	USD
GLOBAL	10	119	USD

3. Where to track my order status?

Once your order has been shipped, please click the Order Tracker or email address to track your order status. As a registered user, you can also log in “My Orders” in the Personal Center to track the order status.

4. Why are orders sent in separate shipments?

Products from your order may be located in different warehouses.

Your multi-product order may exceed weight limits for a single box.

The system automatically divides the package if your order contains pre-sale items.

5. Why have I received the notification from logistics？

If your package hasn't cleared customs, it might be FedEx or DHL requires more information from the importer (you). Please contact the carrier and provide the required information ASAP to avoid issues with delivery.

6. Customs Duties and Taxes Information

Your order may be subject to customs duties and taxes, which vary depending on the shipment origin of the items. These charges are not included in the item price or shipping cost. Customs policies vary by country, and the assessment of duties and taxes is determined by the customs office in the destination country. Kindly be aware that these charges are the responsibility of the recipient, as they are imposed by customs authorities and are beyond our control. For the jurisdiction/state/territory/country imposing taxes, your purchase is subject to tax unless it is specifically exempt from taxation.For more specific details on customs duties and taxes in your location, please reach out to your local customs office.The final amount charged will be based on the customs regulations at the time of import. Thank you for your understanding.