Shipping Policy

Thanks for shopping with us at smallrig.com! We're committed to getting your order to you quickly and safely. Below you'll find everything you need to know about where we ship, how long it takes, and what it costs.

📌 Heads up: The list of countries we ship to may change from time to time based on carrier availability. Occasionally, orders can't be delivered due to force majeure events such as armed conflict. Some destinations also can't accept pure-battery or oversized items because of carrier restrictions. If any of these affect your order, our support team will reach out to cancel it. Thanks for your understanding.

🌍 Where We Ship

📦 Order Processing Time

From payment to handoff to the carrier, processing time depends on what you ordered:

🚚 Delivery Time & Shipping Fees

We pick the best carrier for your order based on the destination and what you're buying. The transit times below are estimates — customs, holidays, and remote locations can add extra days.

📧 Shipping Confirmation & Tracking

We'll keep you in the loop by email at every key milestone:

1. Order confirmation — sent the moment your payment goes through.
2. Shipment notification — sent as soon as we hand off your package to the carrier, with a tracking link inside.
3. Delivery confirmation — sent once the carrier confirms delivery.
4. Exception alerts — if anything pops up (customs delays, address issues, etc.), we'll let you know and propose a fix.

Track it yourself anytime:

• By email: click the Order Tracker link in your shipping confirmation.
• From your account: log in and head to My Orders in your account dashboard for live status and tracking details.

Please check your inbox (and spam folder) for shipping updates. If you don't get a shipment notification within a couple of days, peek at your spam folder first, then reach out via the order details page or our support team.

⚠️ A Few Things to Keep in Mind

🚨 Please double-check your shipping address. Wrong addresses are the #1 reason packages get lost, returned, or hit with extra fees.

• Holiday delays: public holidays in your country may pause local delivery — your package will move again once they're over.
• Customs clearance: international packages have to clear customs at the destination. You may need to respond to the carrier with documents like a tax ID, EORI number, or ID. If you don't, your package can be delayed or returned, and in some cases you could be on the hook for storage or disposal fees.
• Safe delivery: we recommend tracking your package with the provided number and arranging to be home (or at the pickup point) so it doesn't sit around.
• Peak-season delays: during big sales or pre-holiday rushes, warehouses, carriers, and last-mile delivery can all slow down. Your package may take longer than the timeframes shown above.

Why your order might arrive in more than one package:

1. Items are stocked in different warehouses (e.g., our US warehouse and German warehouse).
2. The total weight or size exceeds the carrier's per-package limit.
3. Your order includes pre-order items, so the system automatically splits the shipment.

🔍 Damaged or Lost Items

If something's off with your order — whether you notice on delivery or after — here's what to do:

1. Check the package on arrival: before signing, look over the outer packaging. After signing, open it up and inspect the contents as soon as you can.
2. Tell us within 7 days: if anything is damaged, missing parts, not working, or never arrived, contact our support team within 7 days of delivery.
3. Have your evidence ready: this helps us resolve things fast. An unboxing video is the single most important piece of evidence — it should show the package unopened all the way through to the moment you spot the issue. You'll also want:
   • A photo of the waybill (showing the tracking number and the package).
   • Clear photos of the issue from multiple angles.
   • The unboxing video — non-negotiable for damage and lost-item claims.

💰 Duties & Taxes

Prices don't include any duties your destination country may charge — those are the buyer's (recipient's) responsibility.

VAT / GST

• EU member states and the UK: prices already include VAT — nothing more to pay on arrival.
• Charged twice by mistake? If the checkout page clearly says "price includes tax" but customs or the carrier still asks you to pay VAT, save the evidence (customs notice, payment record, carrier invoice) and contact support. We'll help you file the appeal or refund the duplicate charge.
• Other countries: the same double-charge appeal process applies where the checkout page shows "price includes tax." Any other VAT or import taxes are the recipient's (buyer's) responsibility.

Customs Duty

• Prices don't include customs duty. Cross-border shipments may incur duty, and the buyer is responsible for paying it.

🔄 Returns & Exchanges

We offer a 30-day no-questions-asked return and exchange policy. Full terms here: Return and Refund Policy

📞 Need Help?

Got a question or need a hand? Here's how to reach us: